Personal Information
We collect information you provide directly to us, including:
Name and contact information (phone number, email address)
Service address and property details
Billing and payment information
Service preferences and special instructions
Communication history and service records
Service Information
Property layout and flooring types
Before and after service photos (with your permission)
Service dates and completion details
Customer satisfaction feedback
We use your personal information solely for:
Service Delivery: Scheduling appointments, providing cleaning services, and completing billing
Customer Communication: Appointment confirmations, service reminders, and follow-up care
Business Operations: Maintaining service records, processing payments, and quality assurance
Customer Service: Responding to inquiries, handling complaints, and providing warranty support
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We share your information only in the following circumstances:
Payment Processing: Payment details are shared with authorized processors to complete transactions
Legal Requirements: When required by law, court order, or government request
Business Protection: To protect our rights, property, safety, or that of our customers
We implement reasonable security measures to protect your personal information, including:
Password-protected computer systems and databases
Restricted access for authorized personnel only
Secure physical storage for customer files
Regular data backups to prevent loss
Proper disposal of outdated records
We retain your personal information only as long as necessary to:
Provide ongoing customer service and support
Comply with legal and regulatory requirements
Maintain service warranties and guarantees
Process legitimate business transactions
When information is no longer needed, we securely delete digital records and properly destroy physical documents.
You have the right to:
Access: Request information about the personal data we have collected
Correction: Ask us to update or correct inaccurate information
Deletion: Request removal of your personal information from our systems
Communication Preferences: Opt out of non-essential communications
To exercise these rights, contact us using the information below.
Please notify us promptly of any changes to your contact information to ensure we can reach you regarding your services and appointments.
Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be posted on our website with a new effective date.
This Privacy Policy applies to customers served within our West Florida service area, including Pensacola to South Walton County, with primary locations in Fort Walton Beach and Navarre.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
The Carpet Machine™
W Workman LLC
Fort Walton Beach & Navarre, Florida
Phone : (850) 368-3664
Email: privacy@thecarpetmachine.com
At The Carpet Machine, we are committed to providing the highest standard of cleaning services in Fort Walton Beach, FL.